Code 2

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Charapa

After happily using Batch Photo for several years I suddenly cannot get it to open. I tried rebooting, I uninstalled and reinstalled, but every time I try to open it says: 'Error while unpacking program, code 2. Please report to author.'

Any ideas?

-Brian
Cosmin
Posts: 480
Joined: Sat May 16, 2009 11:35 am
Contact:

Dear user,

I sincerely apologize for this problem and I know how frustrating this should be for you.

The problem is caused by our DRM system, a 3rd party component. This seems to be related (according to the component manufacturer) to a Windows update on Vista x64. Is this your Windows version?

They also said they have a fix for this but unfortunately we cannot replicate the problem so we don't know for certain if this fix works. We have created a new setup with the supposed fix so you can try it out on your computer.

Firstly uninstall the current version of BatchPhoto from your computer, then download & install the setup file bellow: http://www.batchphoto.com/download/bp-arm890a2.exe

Please let me know if this solves your problem so we can release an official fix as version 2.8.2.
Regards,
Mike Cosmin Unguru
Product Manager
Cosmin
Posts: 480
Joined: Sat May 16, 2009 11:35 am
Contact:

Hello,

I am glad to let you know that we have released an official fix for this problem. The problem was caused by a security update for Windows Vista and was resolved in version 2.8.2, download it from here:
http://batchphoto.com/get
Regards,
Mike Cosmin Unguru
Product Manager
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