Error When Removing Properties from Processed Photo

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Vehfga
Posts: 1
Joined: Wed Jun 22, 2022 2:21 pm
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I am getting the error below when I use BatchPhoto (v4.4 2019.06.20) to apply a filter and then use "Remove properties and personal information" in the Windows file details dialog on the processed picture.
Interrupted Action

An unexpected error is keeping you from applying properties to the file. If you continue to receive this error, you can use the error code to search for help with this problem.

Error 0x80070057: The parameter is incorrect.
It doesn't seem to matter what filter I use. It does appear that the only photos that are affected are the ones from my Pixel 4a phone. I can remove properties from the original but not the output from BatchPhoto.
Cosmin
Posts: 466
Joined: Sat May 16, 2009 11:35 am
Contact:

Hi,

Thank you for using BatchPhoto and for your feedback.

We do use a standard method to save the metadata inside the processed images. Removing the metadata should be possible afterwards.

Please send us a sample image that causes this problem to support at batchphoto dot com.
Regards,
Mike Cosmin Unguru
Product Manager
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