updating crashed

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pjstevens
Posts: 1
Joined: Thu Dec 23, 2010 6:20 pm
Contact:

I was using my batch photo when it said there was an update. When I attempted to download this, it crashed my batch photo and will not install. Now I cannot find my batch photo at all on my computer! I'm in desperate need of this NOW to date stamp pics for a report that is due.

Please help.

Also, tried to go 'retrieve' my activation code (thinking I'll just download it all again) and that screen will not process past where I put my info in and I'm certain that I'm putting the correct letters in the box at the bottom.
Cosmin
Posts: 480
Joined: Sat May 16, 2009 11:35 am
Contact:

Hello,

We are sorry about this problem.

If the update fails try to uninstall, restart your computer, then install BatchPhoto again. Your activation & settings will be kept. If you still receive a conflict when installing, select Ignore. Download from here:
http://www.batchphoto.com/download.html

In order to retrieve your activation code you need to enter the email address that was used when ordering BatchPhoto or the order number, also enter the captcha validation and press Retrieve.

Please let me know if there is something else.
Regards,
Mike Cosmin Unguru
Product Manager
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