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Converting PNG to RGB File

Posted: Wed Feb 24, 2021 2:04 am
by mtd1
Keep receiving the message: File could not be opened; may be damaged or not supported.
Pretty certain the file isn't damaged - had someone else test it out. It's png format which is supported.
Any advice?

Re: converting png to rgb file

Posted: Thu Feb 25, 2021 4:38 pm
by Cosmin
Hi,

Thank you for using BatchPhoto.

What output format do you want to save the file to?

Please send the PNG image in question to support at batchphoto dot com, so we can better investigate the issue.

Re: Converting PNG to RGB File

Posted: Mon Mar 29, 2021 3:58 pm
by Reiuji0611
Couldn't it be linked to the size of the .png file? If it's really huge, it could cause issues.

Re: Converting PNG to RGB File

Posted: Tue Mar 30, 2021 2:57 pm
by Cosmin
That's unlikely.

Re: Converting PNG to RGB File

Posted: Mon Apr 19, 2021 5:43 am
by Reiuji0611
Thanks, I've given it a try, and yes, even 100+mb .pngs work if the hardware behind that can handle it.