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Transparent Backgrounds on TIFF and PNG

Posted: Sun Mar 22, 2020 1:25 am
by Shutterfan
I have tiff's with a transparent background. I selected batch to png and it adds a white background. Anyway around this? Is there a setting I'm missing somewhere. I'm on trial but, if I can get it to do this simple task, I'd like to buy the enterprise version!

Re: Transparent backgrounds on tiff and png

Posted: Mon Mar 23, 2020 3:55 pm
by Cosmin
Hi,

Thank you for your interest in BatchPhoto.

When converting a transparent TIF to a 32-bit PNG the transparency should be preserved. Please send us a sample TIF image with transparency that is not working for you at support at batchphoto dot com.