Preview Crashes With Large Files

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mfishell
Posts: 2
Joined: Mon Apr 08, 2019 4:29 am
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Mon Apr 08, 2019 4:38 am

I am working with a folder of pictures of different sizes.

The files that are 2-4 megs have no issues in the preview window to make sure the watermark is correct.

Occasionally I have a large file (9-12 megs) that when previewed, crashes the program. I can have the file processed but the watermark ends up too small and I can't adjust it without the preview crashing.

System is Windows 7 x86 (32bit version because of a legacy app) with 4Gb memory.

Cosmin
Posts: 374
Joined: Sat May 16, 2009 11:35 am
Contact:

Mon Apr 08, 2019 7:56 pm

Hello,

Thank you for your feedback.

Can you please send us at support a sample files that crashes the program when loaded in preview?

Regarding the different sizes for the logo, actually the logo is of the same size in pixels for all the photos but when the photos are scaled to be displayed on your computer screen the larger ones will appear to have a smaller logo/text.

You can solve this in two ways:
1. Group your photos into batches with photos of same size in pixels
2. Add the Resize filter with a fixed size before the Date or Watermark
Regards,
Mike Cosmin Unguru
Product Manager

mfishell
Posts: 2
Joined: Mon Apr 08, 2019 4:29 am
Contact:

Tue Apr 09, 2019 4:16 pm

How do you want me to send you the sample that crashes the program?

Cosmin
Posts: 374
Joined: Sat May 16, 2009 11:35 am
Contact:

Thu Apr 11, 2019 8:23 am

Just send it to our support email address: support at batchphoto dot com.
Regards,
Mike Cosmin Unguru
Product Manager

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