Search found 461 matches

by Cosmin
Sat Mar 27, 2021 3:27 pm
Forum: Common Problems
Topic: Monitor Job Factors that Determine a New File
Replies: 7
Views: 20371

Re: Monitor Job Factors that Determine a New File

Hi,

The checksum log only has the name and the MD5 checksum of the processed images. I don't know what you mean by "time of the checksum log"?
by Cosmin
Fri Mar 26, 2021 4:35 pm
Forum: Suggestions
Topic: Re-processing Images in Watch Folder after Crash
Replies: 5
Views: 22212

Re: Re-processing Images in Watch Folder after Crash

Hi,

Yes, changing the metadata will result in a new MD5 checksum and will be considered a modified image and so it will be reprocessed.
by Cosmin
Fri Mar 26, 2021 4:33 pm
Forum: Common Problems
Topic: Monitor Job Factors that Determine a New File
Replies: 7
Views: 20371

Re: Monitor Job Factors that Determine a New File

Hi,

The checksum log is maintained throughout the Job's life. However you can reset it by selecting in the Job's settings window "Reprocess all images using the new settings".
by Cosmin
Thu Mar 25, 2021 4:25 pm
Forum: Suggestions
Topic: Re-processing Images in Watch Folder after Crash
Replies: 5
Views: 22212

Re: Re-processing Images in Watch Folder after Crash

Hi, Thank you for your question. In the current version the communication is one-way, the Monitor scans the images and makes a MD5 checksum of each one, then sends a work order to BatchPhoto. Unfortunately the Monitor doesn't know if BatchPhoto crashes and doesn't process all images. This is somethi...
by Cosmin
Thu Mar 25, 2021 4:16 pm
Forum: Common Problems
Topic: Monitor Job Factors that Determine a New File
Replies: 7
Views: 20371

Re: Monitor Job Factors that Determine a New File

Hi, Thank you for using BatchPhoto. The Monitor component of BatchPhoto Enterprise records a MD5 checksum of each image it processed. If even a single bit of one of the images has changed the image will be detected as modified and reprocessed. If you remove and re-add an image that was already proce...
by Cosmin
Thu Mar 11, 2021 4:10 pm
Forum: Common Problems
Topic: Crashing TIFF to JPG Conversion
Replies: 6
Views: 29204

Re: Crashing TIFF to JPG conversion

Hi,

Thank you for the additional information.

> Although it does work for one or two batch conversions or large TIF files, I find that BatchPhoto starts getting glitchy if I start another batch conversion

This is strange. We will try to reproduce your problem.
by Cosmin
Thu Mar 11, 2021 4:03 pm
Forum: Suggestions
Topic: Support for WebP
Replies: 2
Views: 21288

Re: Support for WebP

Hi,

Thank you for your interest in BatchPhoto.

Support for the WebP image format is on our to-do list but unfortunately we have no release date at this time.
by Cosmin
Mon Mar 08, 2021 3:37 pm
Forum: Common Problems
Topic: Crashing TIFF to JPG Conversion
Replies: 6
Views: 29204

Re: Crashing TIFF to JPG conversion

Hi, Thank you for using BatchPhoto. The first thing that you can try is to disable multicore processing but you've already done that. You can also try to disable the previews from within the app so that less memory is used by the interface. Unless you can send us a batch of TIFF files that cause the...
by Cosmin
Mon Mar 08, 2021 3:29 pm
Forum: Common Problems
Topic: Refund
Replies: 1
Views: 7499

Re: Refund

Hi Nicol,

Sure, you can get a refund by emailing us at support at batchphoto dot com, since we need to know your email. Also it will be useful if you can let us know your order number.
by Cosmin
Mon Mar 08, 2021 3:27 pm
Forum: Common Problems
Topic: Problem with Adding Watermarks
Replies: 3
Views: 7555

Re: Problem with Adding Watermarks

Hi Nicol,

Do you also have other filters besides the Watermark-Logo filter?

It seems that there is a problem with your PNG image since the default logo works for you. Can you send us your PNG image to support at batchphoto dot com to investigate?