Search found 62 matches

by Cezar
Mon Aug 20, 2012 12:08 pm
Forum: Common Problems
Topic: Batch Photo Editor not working correctly
Replies: 1
Views: 4628

Re: Batch Photo Editor not working correctly

Dear user, We are sorry for this problem. This is a strange problem since you said it was working correctly some time ago. What has changed in your computer hardware and software configuration? What Windows version do you use and what service pack do you have installed (e.g. Windows 7 Service Pack 1...
by Cezar
Tue Aug 14, 2012 2:05 pm
Forum: Common Problems
Topic: will not work with osx 10.8
Replies: 14
Views: 103126

Re: will not work with osx 10.8

Dear user,

Please send an e-mail describing your issue at support(at)batchphoto(dot)com so we can send you a beta setup that works on OSX 10.8.
by Cezar
Fri Aug 10, 2012 8:48 am
Forum: Common Problems
Topic: Plz fix it for Mac 10.8
Replies: 2
Views: 14018

Re: Plz fix it for Mac 10.8

Dear user,

We are working on a solution for this problem right now. We cannot give you an exact date when the issue will be fixed but we will keep you updated on this.

Thank you for your understanding and have a nice day.
by Cezar
Fri Aug 10, 2012 8:47 am
Forum: Common Problems
Topic: will not work with osx 10.8
Replies: 14
Views: 103126

Re: will not work with osx 10.8

Dear user,

We are working on a solution for this problem right now. We cannot give you an exact date when the issue will be fixed but we will keep you updated on this.

Thank you for your understanding and have a nice day.
by Cezar
Wed Aug 01, 2012 12:32 pm
Forum: Common Problems
Topic: No confirmation email received
Replies: 2
Views: 9087

Re: No confirmation email received

Dear user, Thank you for your order. You should had received (after the order was validated) an email titled "BatchPhoto" with activation instructions. Maybe it ended up in your Spam folder? Please send an e-mail describing your issue at support(at)batchphoto(dot)com so we can identify your order an...
by Cezar
Fri Jul 06, 2012 10:23 am
Forum: Tips and Tricks
Topic: Interface in Japanese
Replies: 1
Views: 81105

Re: Interface in Japanese

Dear user, After you launch BatchPhoto, select the second option (from left to right) from the top menu-bar of the application (you can highlight this menu-bar by pressing Alt ). A drop-down menu with three options (the first two options will be deactivated) will appear. Select the bottom option fro...
by Cezar
Wed Jul 04, 2012 9:56 am
Forum: Common Problems
Topic: Batch Photo will not load on my reformatted hard drive
Replies: 3
Views: 10192

Re: Batch Photo will not load on my reformatted hard drive

Dear user,

It seems that we cannot reproduce your issue. Can you please give us further details regarding your system configuration, like service pack version, operating system version or system settings?
by Cezar
Wed Jul 04, 2012 9:27 am
Forum: Common Problems
Topic: Disable counter/ overwrite existing files? + SFTP support?
Replies: 3
Views: 12229

Re: Disable counter/ overwrite existing files? + SFTP support?

Dear user, The Monitor option of overwriting files in the output folder will be available in the next BatchPhoto release (3.2). Meanwhile you can download a fully functional beta version (that includes this feature) from: http://www.batchphoto.com/download/bp-3_2_444a1.exe If you test this version p...
by Cezar
Wed Jul 04, 2012 9:10 am
Forum: Common Problems
Topic: Part of photos greyed/blanked out after date stamping
Replies: 2
Views: 10208

Re: Part of photos greyed/blanked out after date stamping

Dear user, The issue with the thumbnails is related to the way Windows Explorer generates picture previews. These previews are not always generated using the picture's EXIF thumbnail data, they are sometimes simply generated by Windows Explorer from the picture itself. Sometimes this automatic gener...
by Cezar
Mon Jun 25, 2012 9:42 am
Forum: Common Problems
Topic: Batch Photo will not load on my reformatted hard drive
Replies: 3
Views: 10192

Re: Batch Photo will not load on my reformatted hard drive

Dear user,

I have just looked into the issue you reported and it seems that last version of BatchPhoto (3.1.3) works fine on Windows XP 32 bit. Can you please give me further details about the error messages that you are receiving so that we can further investigate this problem?