Strange colors while converting TIFF images to JPG

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twicefire
Posts: 4
Joined: Mon Sep 19, 2016 8:06 pm
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Mon Sep 19, 2016 8:11 pm

This is what is happening
Image
And this is the comparisson of the converted image on the left and the original on the right
Image

Cosmin
Posts: 359
Joined: Sat May 16, 2009 11:35 am
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Tue Sep 20, 2016 3:21 pm

Hello,

Thank you for your feedback.

It seems there is a problem with the color space. Can you please send us the original image to support at batchphoto.com to investigate this?
Regards,
Mike Cosmin Unguru
Product Manager

twicefire
Posts: 4
Joined: Mon Sep 19, 2016 8:06 pm
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Tue Sep 20, 2016 5:21 pm

Should I send it by email or just post ir here?

twicefire
Posts: 4
Joined: Mon Sep 19, 2016 8:06 pm
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Tue Sep 20, 2016 6:07 pm

http://prntscr.com/ckbmcz - Older version works perfectly!

Cosmin
Posts: 359
Joined: Sat May 16, 2009 11:35 am
Contact:

Wed Sep 21, 2016 3:03 pm

Hello,

Yes, please send us the original image to support at batchphoto.com to investigate.
Regards,
Mike Cosmin Unguru
Product Manager

twicefire
Posts: 4
Joined: Mon Sep 19, 2016 8:06 pm
Contact:

Mon Oct 03, 2016 4:45 pm

I´ve sent an email with the original file, do you have any idea if it was received?

Cosmin
Posts: 359
Joined: Sat May 16, 2009 11:35 am
Contact:

Tue Oct 04, 2016 3:22 pm

Hello,

Yes, we have received the image, thank you for the sample.

It seems the image has a color space that BatchPhoto does not recognize. We will see what we can do in the next update of BatchPhoto. Thank you for your feedback.
Regards,
Mike Cosmin Unguru
Product Manager

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