Desktop Scaling on Windows

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David

Sirs:

I installed a trial version of BatchPhoto, and when I go to the filter selection, the parameter portion is only partially visible. I've tried lowering the display resolution, but this does not help. Do you have any suggestions?

In advance, thank you.
Cosmin
Posts: 380
Joined: Sat May 16, 2009 11:35 am
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Hi David,

Can you please send us a screenshot? Also what operating system are you running?
Regards,
Mike Cosmin Unguru
Product Manager
David

Thanks for the reply.

I'm using Windows 10 - 64bit. May I ask how to send a screen shot? I don't see the option for attaching images.

Many thanks

David
Cosmin
Posts: 380
Joined: Sat May 16, 2009 11:35 am
Contact:

Under the text box and the Save draft, Preview and Submit buttons you have the Attachments tab. Click on it and select Add files.
Attachments
Screen Shot 2017-09-05 at 19.20.16.png
Screen Shot 2017-09-05 at 19.20.16.png (66.52 KiB) Viewed 14384 times
Regards,
Mike Cosmin Unguru
Product Manager
David
Posts: 3
Joined: Tue Sep 05, 2017 2:19 am
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Thanks. I missed the Attachment choice. Here's one screen from the Edge Command.
Batch2.png
Batch2.png (45.47 KiB) Viewed 14375 times
Cosmin
Posts: 380
Joined: Sat May 16, 2009 11:35 am
Contact:

Hi David,

It seems you have your desktop scaled (Display Settings > Scale and layout, value greater than 100%). Unfortunately the older versions of BatchPhoto (prior to v4) do not work correctly on scaled desktops.

You can try the latest version of BatchPhoto for free:
www.batchphoto.com/get
Regards,
Mike Cosmin Unguru
Product Manager
David
Posts: 3
Joined: Tue Sep 05, 2017 2:19 am
Contact:

Many thanks for the speedy reply. I tried scaling it to 350%, but got the same result. I'll download the new version and give it a shot.

David
Cosmin
Posts: 380
Joined: Sat May 16, 2009 11:35 am
Contact:

Hi David,

BatchPhoto ia optimised for the 200% desktop scaling, equivalent to Retina on Macs.
Regards,
Mike Cosmin Unguru
Product Manager
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