can't run newly installed BatchPhoto

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tim
Posts: 1
Joined: Wed Mar 21, 2012 10:46 pm
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Wed Mar 21, 2012 10:54 pm

i did a quick trial and the product worked and looks great for my needs. i then went back and did a secure online transaction and got an activation code. when i enter the activation code and then re-start batchphoto, i get an error

BatchPhoto - The Fastest Photo Editor has encountered a problem and needs to close. We are sorry for the inconvenience.

error signature is show as:
AppName: batchphoto.exe AppVer: 3.1.2.0 ModName: msvcr100.dll
ModVer: 10.0.30319.415 Offset: 0001c067

i don't seem to be able to copy the long error report contents that are supposed to be logged to a file at:
C:\DOCUME~1\tsemones\LOCALS~1\Temp\e883_appcompat.txt

i can re-install the software or re-boot the machine and get the same error.... feeling bad about my $59 at this point, can you help?

OS is Windows XP 64-bit edition... worked fine on free download

Cezar
Posts: 62
Joined: Mon Apr 04, 2011 3:12 pm
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Thu Mar 22, 2012 2:43 pm

We are sorry for the problems this has caused you.

There was a bug in BatchPhoto 3.1 and 3.1.1 when the user processed with only one filter. We have fixed this in the latest version 3.1.2, download and install it free of charge from here:
http://www.batchphoto.com/get

Please let me know if this resolves your problem.
Regards,
Cezar Popescu
BatchPhoto Team

howdy
Posts: 3
Joined: Mon Apr 09, 2012 10:50 am
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Mon Apr 09, 2012 11:28 am

I have same problem. Same error message with latest revision. Problem is that it will not start at all. Not to do with number of filters. Tried to call but your telephone not working. My old version that did work is now gone. Please send me replacement old version. Thanks.

Vali
Posts: 100
Joined: Tue Nov 30, 2010 7:48 am
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Tue Apr 10, 2012 8:06 am

We cannot reproduce this error.
Can you tell us if reinstalling the Microsoft visual c++ 2010 Redistributable package resolve your problem?

You can download it from here if you have a 32 bites operating system:
http://www.microsoft.com/download/en/de ... px?id=5555
or from here for a 64 bites operating system:
http://www.microsoft.com/download/en/de ... x?id=14632.
Regards,
Valentin Firan
BatchPhoto Team

howdy
Posts: 3
Joined: Mon Apr 09, 2012 10:50 am
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Tue Apr 10, 2012 10:08 am

I had uninstalled the nonworking latest version and installed the old 2.5 version you kindly supplied. The 2.5 works. I then uninstalled the 2.5 and installed the c++ package you suggested. Then I reinstalled the latest version which still will not start. It gives the same error messages immediately. I uninstalled that latest version and reinstalled 2.5 which again does work OK. So the c++ package seems to have done no good and no harm.

howdy
Posts: 3
Joined: Mon Apr 09, 2012 10:50 am
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Fri Apr 20, 2012 3:37 pm

I have since seen that the version 2.5 is M U C H M U C H slower to run than my installed previous version. The 2.5 gives a notice about finding two cores and for whatever reason then runs much slower, taking at least 10 times as long to complete simple one filter task to one image. Please supply the version I originally bought, the only one so far that actually does work!

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