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BatchPhoto Does not Detect Images

Posted: Mon Oct 08, 2018 10:35 am
by Crea
BatchPhoto does not detect images (Failed to load error)

Image
Image
Image

v4.3 pro trial

Please help!

Re: BatchPhoto Does not Detect Images

Posted: Mon Oct 08, 2018 4:35 pm
by Cosmin
Hello,

Thank you for your feedback. Can you please send us a sample JPG image to support at batchphoto dot com to investigate this further?

Re: BatchPhoto Does not Detect Images

Posted: Tue Oct 09, 2018 7:28 am
by Guest
I have tried in other formats. (*png, *jpg)

The result is the same ...

I switched to Windows October 2018 (Redstone 5) upgrade.
Could it be unsupported?

Re: BatchPhoto Does not Detect Images

Posted: Tue Oct 09, 2018 10:12 am
by Cosmin
Hello,

This is not related to the latest version of Windows 10, BatchPhoto works without issues.

This may be related with your JPEG images or the folder where they are stored. Can you try to move the images directly into your Pictures folder and load them from there into BatchPhoto?

Re: BatchPhoto Does not Detect Images

Posted: Wed Oct 10, 2018 7:36 am
by Crea
Fixed issue when BatchPhoto was loaded into "C: \ Program Files".

In the directory where it was previously installed, it contained Turkish characters. That could be the reason.

thank you for your help.