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Desktop Scaling on Windows

Posted: Sat Sep 02, 2017 5:36 am
by David
Sirs:

I installed a trial version of BatchPhoto, and when I go to the filter selection, the parameter portion is only partially visible. I've tried lowering the display resolution, but this does not help. Do you have any suggestions?

In advance, thank you.

Re: Filter Choices are not visible

Posted: Sat Sep 02, 2017 8:25 pm
by Cosmin
Hi David,

Can you please send us a screenshot? Also what operating system are you running?

Re: Filter Choices are not visible

Posted: Tue Sep 05, 2017 2:17 am
by David
Thanks for the reply.

I'm using Windows 10 - 64bit. May I ask how to send a screen shot? I don't see the option for attaching images.

Many thanks

David

Re: Filter Choices are not visible

Posted: Tue Sep 05, 2017 4:22 pm
by Cosmin
Under the text box and the Save draft, Preview and Submit buttons you have the Attachments tab. Click on it and select Add files.

Re: Filter Choices are not visible

Posted: Tue Sep 05, 2017 11:41 pm
by David
Thanks. I missed the Attachment choice. Here's one screen from the Edge Command.
Batch2.png
Batch2.png (45.47 KiB) Viewed 13006 times

Re: Filter Choices are not visible

Posted: Thu Sep 07, 2017 3:36 pm
by Cosmin
Hi David,

It seems you have your desktop scaled (Display Settings > Scale and layout, value greater than 100%). Unfortunately the older versions of BatchPhoto (prior to v4) do not work correctly on scaled desktops.

You can try the latest version of BatchPhoto for free:
www.batchphoto.com/get

Re: Filter Choices are not visible

Posted: Sat Sep 09, 2017 3:09 am
by David
Many thanks for the speedy reply. I tried scaling it to 350%, but got the same result. I'll download the new version and give it a shot.

David

Re: Filter Choices are not visible

Posted: Sat Sep 09, 2017 7:49 pm
by Cosmin
Hi David,

BatchPhoto ia optimised for the 200% desktop scaling, equivalent to Retina on Macs.