Program won't load after install

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mark

Sun May 14, 2017 10:05 pm

Hello,

I'm using Win 7. I recently downloaded batchphoto on my other computer which uses win 7 and it works. On my laptop with win 7 I downloaded it, but when I downloaded and installed, it won't load up when I click on the shortcut. I uninstalled and reinstalled, rebooting the computer and it still doesn't load. I just double click on it and it does nothing.

Suggestions?

Mark

Cosmin
Posts: 367
Joined: Sat May 16, 2009 11:35 am
Contact:

Mon May 15, 2017 7:42 am

Hi Mark,

Thank you for your feedback.

Please download and install this setup file on your laptop:
https://www.batchphoto.com/download/bp-logging.exe

Run BatchPhoto and if it still quits on startup browse to your Documents folder and under the BatchPhoto folder you will find the System.log file. Please send this file to support at batchphoto dot com so we can investigate the problem. This file does not contain personally identifiable information but only a log for BatchPhoto.
Regards,
Mike Cosmin Unguru
Product Manager

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