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Strange colors while converting TIFF images to JPG
Posted: Mon Sep 19, 2016 8:11 pm
by twicefire
This is what is happening
And this is the comparisson of the converted image on the left and the original on the right
Re: Strange colors while converting TIFF images to JPG
Posted: Tue Sep 20, 2016 3:21 pm
by Cosmin
Hello,
Thank you for your feedback.
It seems there is a problem with the color space. Can you please send us the original image to support at batchphoto.com to investigate this?
Re: Strange colors while converting TIFF images to JPG
Posted: Tue Sep 20, 2016 5:21 pm
by twicefire
Should I send it by email or just post ir here?
Re: Strange colors while converting TIFF images to JPG
Posted: Tue Sep 20, 2016 6:07 pm
by twicefire
http://prntscr.com/ckbmcz - Older version works perfectly!
Re: Strange colors while converting TIFF images to JPG
Posted: Wed Sep 21, 2016 3:03 pm
by Cosmin
Hello,
Yes, please send us the original image to support at batchphoto.com to investigate.
Re: Strange colors while converting TIFF images to JPG
Posted: Mon Oct 03, 2016 4:45 pm
by twicefire
I´ve sent an email with the original file, do you have any idea if it was received?
Re: Strange colors while converting TIFF images to JPG
Posted: Tue Oct 04, 2016 3:22 pm
by Cosmin
Hello,
Yes, we have received the image, thank you for the sample.
It seems the image has a color space that BatchPhoto does not recognize. We will see what we can do in the next update of BatchPhoto. Thank you for your feedback.