Batch Photo has stopped working

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Cody
Posts: 1
Joined: Sat Jul 20, 2013 11:53 am
Contact:

Sat Jul 20, 2013 11:59 am

I downloaded the update, and know I get an error message stating that Batch Photo has stopped working, and it gives me the option of searching online for a solution or closing the program. I have done both options, and it still does not work. I even restarted my computer twice. The following is the details from the message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: BatchPhoto.exe
Application Version: 3.5.2.0
Application Timestamp: 51e4ece2
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.415
Fault Module Timestamp: 4d26c6a1
Exception Code: 40000015
Exception Offset: 0008cb95
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 84fb
Additional Information 2: 84fbf9ec49f729f683d2234ac89f80dd
Additional Information 3: 5298
Additional Information 4: 52985739302357b14453976e66586f3e

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Cosmin
Posts: 360
Joined: Sat May 16, 2009 11:35 am
Contact:

Mon Jul 22, 2013 11:52 am

Hello,

Can you please describe the sequence of steps that lead to this error? Also what Windows version are you using (e.g. Windows 7 with SP1)?
Regards,
Mike Cosmin Unguru
Product Manager

Anon

Thu May 18, 2017 8:25 pm

I've experienced the same problem. I have a few folder watches set up to monitor an inbox and convert RGB tifs mainly to RGB jpegs and CMYK tifs among others. This error occurs relatively frequently. I've tried reinstalling BatchPhoto, installing the latest, most relevant Virtual Studio Redistributable update and nothing has worked. I have the latest version of BatchPhoto Enterprise (Version 4.2) running on Windows 7 Professional SP1 with 8GB of RAM.

Log:

Problem Event Name: APPCRASH
Application Name: BatchPhoto.exe
Application Version: 4.2.0.0
Application Timestamp: 57b5ccbe
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.51106.1
Fault Module Timestamp: 5098858e
Exception Code: c0000005
Exception Offset: 0000e469
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Cosmin
Posts: 360
Joined: Sat May 16, 2009 11:35 am
Contact:

Sun May 21, 2017 7:05 am

Hello,

Thank you for your feedback.

Please download and install this setup file on a test computer:
https://www.batchphoto.com/download/bp-logging.exe

This version contains an slightly updated Monitor so if you already have multuple images in your input folder better to install it on a different computer since it will reprocess all images from the input folder at first run.

Run BatchPhoto and if it still quits browse to your Documents folder and under the BatchPhoto folder you will find the System.log file. Please send this file to support at batchphoto dot com so we can investigate the problem. This file does not contain personally identifiable information but only a log for BatchPhoto.
Regards,
Mike Cosmin Unguru
Product Manager

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