Crashes Converting Jpg to Tiff

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Alan

Wed Mar 13, 2019 12:27 am

Hi
I was using BatchPhoto version 4.1 pro to convert folders of Tiff files to Jpg but the program kept crashing and needed to be closed, the program was virtually useless. I read on the forum about a fix for a different Tiff problem and was going to try it, but I foolishly purchased version 4.3 pro hoping it would fix the problem but it is exactly the same. I am using a Windows 7 ultimate computer with an eight core processor and 32 Mb of RAM, I have also tried closing all other background programs even the security software but nothing fixes the problem. Also it doesn't matter wether there are fifty or five hundred files in the folder it still crashes.

Cosmin
Posts: 336
Joined: Sat May 16, 2009 11:35 am
Contact:

Fri Mar 15, 2019 1:55 pm

Hello,

Thank you for your order and we are sorry for this issue.

How large are your TIF images in pixels or file size?

You can try to disable in the app Settings > Use multi-core processors...

Let me know if this works for you, if not please send us a sample TIF image via email.
Regards,
Mike Cosmin Unguru
Product Manager

Alan

Sun Mar 17, 2019 9:37 pm

Hi
Your suggestion worked great, thanks

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