BatchPhoto Does not Detect Images

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Crea
Posts: 2
Joined: Mon Oct 08, 2018 10:31 am
Contact:

Mon Oct 08, 2018 10:35 am

BatchPhoto does not detect images (Failed to load error)

Image
Image
Image

v4.3 pro trial

Please help!

Cosmin
Posts: 323
Joined: Sat May 16, 2009 11:35 am
Contact:

Mon Oct 08, 2018 4:35 pm

Hello,

Thank you for your feedback. Can you please send us a sample JPG image to support at batchphoto dot com to investigate this further?
Regards,
Mike Cosmin Unguru
Product Manager

Guest

Tue Oct 09, 2018 7:28 am

I have tried in other formats. (*png, *jpg)

The result is the same ...

I switched to Windows October 2018 (Redstone 5) upgrade.
Could it be unsupported?

Cosmin
Posts: 323
Joined: Sat May 16, 2009 11:35 am
Contact:

Tue Oct 09, 2018 10:12 am

Hello,

This is not related to the latest version of Windows 10, BatchPhoto works without issues.

This may be related with your JPEG images or the folder where they are stored. Can you try to move the images directly into your Pictures folder and load them from there into BatchPhoto?
Regards,
Mike Cosmin Unguru
Product Manager

Crea
Posts: 2
Joined: Mon Oct 08, 2018 10:31 am
Contact:

Wed Oct 10, 2018 7:36 am

Fixed issue when BatchPhoto was loaded into "C: \ Program Files".

In the directory where it was previously installed, it contained Turkish characters. That could be the reason.

thank you for your help.

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