Search found 480 matches

by Cosmin
Mon Aug 16, 2010 8:14 am
Forum: Common Problems
Topic: change incorrect dates on photos
Replies: 4
Views: 20118

Re: change incorrect dates on photos

Hello, If the date is stamped on the photo itself you cannot remove it since there is no backup information to restore the altered pixels so you have to have the original. Every camera adds the original date/time information in the meta-data (the EXIF record) associated with each photo. In order to ...
by Cosmin
Fri Aug 13, 2010 9:06 am
Forum: Common Problems
Topic: jpg format not readable
Replies: 1
Views: 5446

Re: jpg format not readable

Hello, I have tested this and encountered the same error that you did. This happens only under Vista Paint, the image was successfully loaded under Windows 7 Paint or Vista/7 Photo Gallery. The version of Paint under Vista is outdated and does not recognize the newer JPG files. So I suggest you to d...
by Cosmin
Tue Aug 10, 2010 12:17 pm
Forum: Common Problems
Topic: Forum
Replies: 1
Views: 6090

Re: Forum

Hello,

This is a moderated forum, which means each post needs to be approved manually before showing out in the forum. Usually when the original post is approved an answer will be provided at the same time.

Regards,
Cosmin Unguru
by Cosmin
Tue Aug 10, 2010 12:16 pm
Forum: Common Problems
Topic: I cannot activate my full version
Replies: 1
Views: 7025

Re: I cannot activate my full version

Hello,

We apologize for the late reply. Please send us an email to [email protected] with your name and (optionally) your order number so we can research the problem further.

Regards,
Cosmin Unguru
by Cosmin
Tue Aug 10, 2010 12:12 pm
Forum: Common Problems
Topic: Transfer Program
Replies: 3
Views: 9097

Re: Transfer Program

Hello,

The Activate button is in the program itself not on our website. You can find it after you launch BatchPhoto, in the main menu under Help > Activate.

The code you received via email after purchasing BatchPhoto is for activating the full version of the program.

Regards,
Cosmin Unguru
by Cosmin
Tue Aug 10, 2010 12:05 pm
Forum: Common Problems
Topic: Can you resize the canvas
Replies: 3
Views: 8784

Re: Can you resize the canvas

Hello, There is no special function for this task but you can combine a few filters to obtain the desired effect. To transform the canvas you could use: Resize and Crop filters. To add a white background you can use the Border filter. You can try BatchPhoto for free and see if it solves your problem...
by Cosmin
Mon Jul 12, 2010 9:19 am
Forum: Common Problems
Topic: Transfer Program
Replies: 3
Views: 9097

Re: Transfer Program

Hello, Uninstall BatchPhoto from your old computer and install it on the new one: 1. Download BatchPhoto from www.batchphoto.com 2. Launch the setup file (batchphoto.exe) and follow the instruction Activate the full version of BatchPhoto: 1. Go to Start > Programs > BatchPhoto > BatchPhoto (shortcut...
by Cosmin
Thu Jul 01, 2010 12:24 pm
Forum: Common Problems
Topic: downloading program
Replies: 3
Views: 9903

Re: downloading program

Dear Randy, I would like to know what Windows version are you running (e.g. XP, 7)? You can try running the program manually by going to C:\Program Files\BatchPhoto and launching the executable file BatchPhoto.exe. What happens? Any error messages? If the program was running on your PC but it sudden...
by Cosmin
Wed Jun 30, 2010 9:03 am
Forum: Common Problems
Topic: downloading program
Replies: 3
Views: 9903

Re: downloading program

Hello, Uninstall your current version (a restart may be required). Download and install BatchPhoto from this direct link: http://www.batchphoto.com/download/batchphoto.exe Have BatchPhoto installed correctly? Does the program starts correctly? If not please tell me what error message are you receivi...
by Cosmin
Mon Jun 28, 2010 8:20 am
Forum: Common Problems
Topic: Not Watermarking Image
Replies: 1
Views: 7036

Re: Not Watermarking Image

Hello,

What type of image (e.g. JPG, PNG) is your company logo? Can you please send it to us at support?
http://www.batchphoto.com/support.html?tab=3

For a video tutorial on how to watermark photos with BatchPhoto, see:
http://www.batchphoto.com/support.html?tab=2

Regards,
Cosmin Unguru