Search found 480 matches

by Cosmin
Thu Jul 04, 2013 10:28 am
Forum: Common Problems
Topic: Date Stamped Process
Replies: 1
Views: 6432

Re: Date Stamped Process

Dear user, In order to add Date/Time stamps on your photos you need to follow the steps below: 1. Add your original photos in Step 1 2. Add the Date/Time filter in Step 2 (Add Filter > Date/Time). Adjust the settings as desired. 3. Select the Output Folder in Step 3 where the edited photos will be w...
by Cosmin
Fri Jun 28, 2013 8:05 am
Forum: Common Problems
Topic: 60 Day Money Back Guarantee
Replies: 3
Views: 5757

Re: 60 Day Money Back Guarantee

Dear user, We respond to all refund requests in 24 hours or less and please be assured that we honor each one of them. Since we have no unanswered requests at this time it means we have answered your email and we are waiting for your reply in order to processed with the refund of your money. Please ...
by Cosmin
Thu Jun 27, 2013 8:12 am
Forum: Common Problems
Topic: Duplicate files TIFF > JPEG
Replies: 3
Views: 6235

Re: Duplicate files TIFF > JPEG

Hello,

We will analyze this problem soon and we may release an update in version 3.5.2 scheduled for July. If you want a beta version prior to that you can email us at support at batchphoto.com.
by Cosmin
Fri Jun 21, 2013 1:03 pm
Forum: Common Problems
Topic: Duplicate files TIFF > JPEG
Replies: 3
Views: 6235

Re: Duplicate files TIFF > JPEG

Hello, It seems your TIF images are multipage, with the first page beeing the image itself and the second a thumbnail. BatchPhoto saves each page from each TIF file as a different JPG image (tagged with "-0" and "-1"). In the current version there is no option to save just the first page from a mult...
by Cosmin
Thu Jun 20, 2013 1:59 pm
Forum: Common Problems
Topic: purchased photomarks default watermark still there
Replies: 1
Views: 38327

Re: purchased photomarks default watermark still there

Dear user, So each time you process images the logo will be applied although you have purchased the Mac App Store version and in About it says that it's the Registered Version? Please confirm that the images added in Step 1 are not already processed with the Trial version of BatchPhoto and do not al...
by Cosmin
Tue May 21, 2013 7:32 am
Forum: Suggestions
Topic: Offset Time
Replies: 1
Views: 29038

Re: Offset Time

Dear user,

Thank you for your feedback, we will consider your suggestion.

Meantime you know that you can stamp any text you want (time intervals, custom dates) by entering them manually in the Comment or Watermark-Text filters from the Annotate category?
by Cosmin
Mon May 20, 2013 2:59 pm
Forum: Common Problems
Topic: msvcr100.dll
Replies: 1
Views: 6037

Re: msvcr100.dll

Dear user,

Can you try an older version of BatchPhoto to see if it works? Download it from here:
http://www.batchphoto.com/download/ver/bp-v2_8_1.exe
by Cosmin
Thu May 16, 2013 12:46 pm
Forum: Common Problems
Topic: There is a problem with the windows installer package..
Replies: 1
Views: 5987

Re: There is a problem with the windows installer package..

Hi Phil, Thank you for your recent order. BatchPhoto has been tested and is working properly on Windows 8. It may be that there is a problem with Windows Installer on your computer. I have searched online and found this answer for the error message you encounter: http://answers.microsoft.com/en-us/w...
by Cosmin
Mon May 13, 2013 9:27 am
Forum: Common Problems
Topic: monitor on mac?
Replies: 3
Views: 10281

Re: monitor on mac?

Dear users, Today, we are glad to announce the release of BatchPhoto Enterprise (v. 3.7) for Mac OS X 10.6, 10.7 and 10.8. The Monitor component of BatchPhoto Enterprise allows you to create "hot folders" with custom edits attached. So you may have a folder on your desktop titled "ForWeb" that will ...
by Cosmin
Fri May 10, 2013 7:25 am
Forum: Common Problems
Topic: Transforming PSD files that contain layers
Replies: 5
Views: 11695

Re: Transforming PSD files that contain layers

Hello, BatchPhoto can create multi-page TIF, GIF images, and PDF documents. In the current version BatchPhoto cannot create multi-layered PSD files (only convert them) but this is something we are looking into for the next releases. To create a multi-page image/document just add the images in Step 1...