Search found 357 matches

by Cosmin
Thu Aug 22, 2019 7:50 pm
Forum: Common Problems
Topic: My Photos Compressed Unexpectedly
Replies: 1
Views: 233

Re: My Photos Compressed Unexpectedly

Hi Scott, This happens because you save your output images as JPG which is a lossy image format which means some data will be lost each time you re-save the image. No matter if you save with BatchPhoto or Photoshop or any other editor. There are two solutions: 1. In Step 3 select the Output Format a...
by Cosmin
Tue Jul 23, 2019 2:53 pm
Forum: Common Problems
Topic: Family Account Can’t Download on iOS
Replies: 1
Views: 400

Re: Family Account Can’t Download on iOS

Hi,

Thank you for buying PhotoMarks for iPhone/iPad.

The purchase is tied to your account and by using your account you can install on all your devices, however this does not extend to your family account.
by Cosmin
Fri Jul 19, 2019 3:02 pm
Forum: Common Problems
Topic: Import photos from Mac Photos app
Replies: 1
Views: 546

Re: Import photos from Mac Photos app

Hi Ron, Thank you for your feedback. Firstly you need to copy your photos from the Photos app to your Pictures folder (drag & drop). Secondly you will need to add the photos from your Pictures folder to BatchPhoto. Unfortunately there is no direct drag & drop from the Photos app in this version but ...
by Cosmin
Fri Jun 21, 2019 2:21 pm
Forum: Common Problems
Topic: GPS Coordinates - Custom Keywords
Replies: 6
Views: 13083

Re: GPS Coordinates - Custom Keywords

Hi, We are to announce that we have implemented the GPS coordinates feature as keywords you can add to the image into the Watermark-Text filter, in BatchPhoto 4.4. You can download BatchPhoto from here: https://www.batchphoto.com/get Learn more about the new version from here: https://www.batchphoto...
by Cosmin
Fri Jun 21, 2019 2:17 pm
Forum: Suggestions
Topic: Reset Filename Counter for Sub-Folders
Replies: 7
Views: 32889

Re: Reset Filename Counter for Sub-Folders

Hi, Thank you all for your feedback. We are glad to announce that we have implemented the "reset counter for input folder" feature in BatchPhoto 4.4, you can download it from here: https://www.batchphoto.com/get Here you can learn more about the new release: https://www.batchphoto.com/version-histor...
by Cosmin
Wed Jun 12, 2019 2:55 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 1104

Re: System Crashes

Hi, Unfortunately we can't reproduce your problem on Windows 10. We will soon release a new update which can solve some of the crashes you encounter. Did the trial version worked for you? There should be no difference between the trial and the purchased version. For further investigating this please...
by Cosmin
Tue Jun 11, 2019 8:30 pm
Forum: Common Problems
Topic: Could Not Load Script
Replies: 1
Views: 498

Re: Could Not Load Script

Hi,

Make sure that your profile has the correct format (was not edited manually) and is located within the designated Profiles folder:
C:\Users\User\Documents\BatchPhoto\Profiles

If the problem persists you can send us the profile in question to support at batchphoto dot com.
by Cosmin
Tue Jun 11, 2019 8:26 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 1104

Re: System Crashes

Hi,

What operating system do you have (e.g. Windows 10 or macOS Sierra)?

Can you please let us know the sequence of steps that lead to the crash?
by Cosmin
Mon Jun 03, 2019 2:44 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 1104

Re: System Crashes

Hi, Thank you for your feedback. This is definitely not common behaviour. This can be related to the input images you add. Can you identify an image that in combination with the two filters crash the app? Also can you please send us that image and a project file with the two filters that causes the ...
by Cosmin
Fri May 31, 2019 12:44 pm
Forum: Common Problems
Topic: Photoshop Files
Replies: 1
Views: 846

Re: Photoshop Files

Hi,

Thank you for your feedback.

PhotoMarks can watermark PSD (Photoshop) files and your problem is certainly related to the specific PSD files you are using. Can you please send us via email at support at photomarksapp dot com a PSD file that crashes PhotoMarks?