Search found 380 matches

by Cosmin
Wed May 20, 2020 3:28 pm
Forum: Common Problems
Topic: WEBP Format
Replies: 1
Views: 645

Re: WEBP Format

Hi,

Thank you for your interest in BatchPhoto.

In the current version BatchPhoto, unfortunately, has no support for the WEBP format. We will consider adding it in a future release.
by Cosmin
Tue May 19, 2020 3:09 pm
Forum: Common Problems
Topic: Failed to Write but Not All
Replies: 3
Views: 833

Re: Failed to Write but Not All

Hi,

Thank you for the response and for the samples. We will investigate this problem and get back to you.
by Cosmin
Mon May 18, 2020 7:32 am
Forum: Common Problems
Topic: Failed to Write but Not All
Replies: 3
Views: 833

Re: Failed to Write but Not All

Hi,

Thank you for your feedback.

What input images do you have (JPG or RAW images from which camera)? Can you send us a couple of samples to support at photomarksapp dot com?

I assume you are using the latest version of PhotoMarks (3.1), correct?
by Cosmin
Thu May 14, 2020 9:22 am
Forum: Common Problems
Topic: Creating logo
Replies: 1
Views: 403

Re: Creating logo

Hi, Thank you for your order. Just save your settings as a Profile from the main app menu select File > Save Profile . Then when the app starts select from the main menu Wizard > Select Profile . You can also enable in the app Settings: Show profiles window at startup so that each time you start Pho...
by Cosmin
Thu Mar 26, 2020 3:56 pm
Forum: Common Problems
Topic: Failed to Write Error on Some but Not All Photos
Replies: 1
Views: 1699

Re: Failed to Write Error on Some but Not All Photos

Hi, Thank you for your question. If BatchPhoto cannot write the processed photos into the output folder it may be because: 1. You don’t have access to write in the output folder 2. Your photos are opened with another program (a viewer perhaps) and cannot be overwritten 3. The output folder name or t...
by Cosmin
Mon Mar 23, 2020 3:55 pm
Forum: Common Problems
Topic: Transparent Backgrounds on TIFF and PNG
Replies: 1
Views: 996

Re: Transparent backgrounds on tiff and png

Hi,

Thank you for your interest in BatchPhoto.

When converting a transparent TIF to a 32-bit PNG the transparency should be preserved. Please send us a sample TIF image with transparency that is not working for you at support at batchphoto dot com.
by Cosmin
Fri Feb 21, 2020 10:19 am
Forum: Common Problems
Topic: No response for activation code request
Replies: 4
Views: 3587

Re: No response for activation code request

Hi Eric,

I'm glad everything is working fine now. Let us know if there is something else.
by Cosmin
Mon Feb 17, 2020 8:42 am
Forum: Common Problems
Topic: No response for activation code request
Replies: 4
Views: 3587

Re: No response for activation code request

Hi Eric, Thank you for your order. We have already replied to your emails several times, even sent the code from a different email account, however... Although the email address is correct the emails have not been delivered, we have received this error message: Address not found Your message wasn't ...
by Cosmin
Wed Feb 12, 2020 4:06 pm
Forum: Common Problems
Topic: Activation
Replies: 1
Views: 2432

Re: Activation

Hi, Thank you for your order. We have already replied to your email however... Although the email address is correct the emails have not been delivered, we have received this error message: The mail server could not deliver mail to ...@.....com. The account or domain may not exist, they may be black...
by Cosmin
Sun Feb 09, 2020 2:57 pm
Forum: Suggestions
Topic: Center Batch Photos
Replies: 1
Views: 4721

Re: Center Batch Photos

Hi, Thank you for your interest in BatchPhoto. With BatchPhoto you can use the Auto Crop filter to crop your photos to a predefined aspect ration (ex. 16:9, 4:3, etc) in batch mode. You can try it for free by installing from here: https://www.batchphoto.com/get Let me know if there is something else.