Search found 352 matches

by Cosmin
Wed Jun 12, 2019 2:55 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 130

Re: System Crashes

Hi, Unfortunately we can't reproduce your problem on Windows 10. We will soon release a new update which can solve some of the crashes you encounter. Did the trial version worked for you? There should be no difference between the trial and the purchased version. For further investigating this please...
by Cosmin
Tue Jun 11, 2019 8:30 pm
Forum: Common Problems
Topic: Could Not Load Script
Replies: 1
Views: 36

Re: Could Not Load Script

Hi,

Make sure that your profile has the correct format (was not edited manually) and is located within the designated Profiles folder:
C:\Users\User\Documents\BatchPhoto\Profiles

If the problem persists you can send us the profile in question to support at batchphoto dot com.
by Cosmin
Tue Jun 11, 2019 8:26 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 130

Re: System Crashes

Hi,

What operating system do you have (e.g. Windows 10 or macOS Sierra)?

Can you please let us know the sequence of steps that lead to the crash?
by Cosmin
Mon Jun 03, 2019 2:44 pm
Forum: Common Problems
Topic: System Crashes
Replies: 5
Views: 130

Re: System Crashes

Hi, Thank you for your feedback. This is definitely not common behaviour. This can be related to the input images you add. Can you identify an image that in combination with the two filters crash the app? Also can you please send us that image and a project file with the two filters that causes the ...
by Cosmin
Fri May 31, 2019 12:44 pm
Forum: Common Problems
Topic: Photoshop Files
Replies: 1
Views: 128

Re: Photoshop Files

Hi,

Thank you for your feedback.

PhotoMarks can watermark PSD (Photoshop) files and your problem is certainly related to the specific PSD files you are using. Can you please send us via email at support at photomarksapp dot com a PSD file that crashes PhotoMarks?
by Cosmin
Sat May 25, 2019 8:32 am
Forum: Common Problems
Topic: Activation Code Not Working
Replies: 3
Views: 19093

Re: Activation Code Not Working

Hi Thomas, Yes, "Registration Code" is the same as "Activation Code". You need to copy and paste the activation code received after purchase in BatchPhoto's main menu, the Help section > Activate > Add Code. The code is guaranteed to be correct, just make sure you copy & paste it to avoid any mistak...
by Cosmin
Sat May 25, 2019 8:28 am
Forum: Common Problems
Topic: Crop not working
Replies: 1
Views: 97

Re: Crop not working

Hi, Thank you for your feedback and we are sorry for this issue. Take into account that the cropping rectangle you see in preview includes the white margins in the crop window. Basically if you use the Crop filter with coordinates in percents the cropped images will have different width and height a...
by Cosmin
Wed May 22, 2019 2:33 pm
Forum: Common Problems
Topic: Two Logo Watermarks on Photos
Replies: 1
Views: 107

Re: Two Logo Watermarks on Photos

Hello, Thank you for your interest in PhotoMarks. You can apply multiple graphical filters to a set of images with PhotoMarks. In Step 1 you will add the images you want to edit, then in Step 2 you can add any combinations of filters (with Add Filter). For example you can add the Logo, Text watermar...
by Cosmin
Mon May 20, 2019 2:33 pm
Forum: Common Problems
Topic: Adjust Crop per Photo
Replies: 1
Views: 109

Re: Adjust Crop per Photo

Hi, Thank you for your interest in the Enterprise version of BatchPhoto. You can set hot folders with attached script files that do (among other thing) crop your photos. You can use the crop filters offered by BatchPhoto: 1. Auto Crop, for automatically cropping photos to an aspect ratio (e.g. 16:9,...
by Cosmin
Sat May 04, 2019 7:12 am
Forum: Common Problems
Topic: Resizing Distorted Photos
Replies: 1
Views: 12181

Re: Resizing Distorted Photos

Hi Jimmy, Thank you for your order and we are sorry for this issue. The only way in which the photos can be distorted after applying the Resize filter is if you have unchecked (in the filter settings) Maintain aspect ration and you have modified the width and/or height of the image. For a step-by-st...