BatchPhoto crashes when TIF files are added

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Re: BatchPhoto crashes when TIF files are added

by Cosmin » Fri Jan 25, 2019 8:53 am

Hi Matt,

Thank you for your feedback.

If using the Crop filter please make sure that the cropping rectangle is not partially outside of the image for all the input images. The best way to assure this is to use percentages for the coordinates of the cropping rectangle.

This should work on any number of TIF images. If you have a few particular TIF images that fail to process we can send them to us to investigate at support.

You can get the best speed with multi-core processing which is active by default in the app Settings.

Re: BatchPhoto crashes when TIF files are added

by Matt » Tue Jan 22, 2019 5:03 pm

Hello,

I am testing batch photo enterprise for use on a virtual machine for batch recropping and renaming of large batches of tiff files. When executing a very small test batch of around 150 files, the program reports that it "failed..." and all images in the result folder are 1kb in size.

This conversation thread looked similar so I thought I would post it here.

A couple of additional details. I am running the software currently on a virtual machine with tiff files. I can send samples if needed.
During a troubleshooting test, I tried running the same batch of photos through with no edits other than a file format change (jpg) and a file name change (a counter in the format of #####.jpg). This executed successfully. I then ran the crop operation on the converted jpg files and this worked.

I would like to run it on the original tiff files. Any help would be greatly appreciated.


As an aside, speed of processing is an important factor in my operation and I was wondering if there are any opportunities for increasing the processing speed. I have access to a reasonably large number of processing cores and lots of RAM. As well, everything is running off solid state drives. Any assistance would be great!


Cheers,

Matt

Re: BatchPhoto crashes when TIF files are added

by Guest » Tue Jan 08, 2019 12:34 pm

[quote=mitree post_id=24387 time=1453739383 user_id=2581]
Thanks for the response. Images has been emailed as requested. Please note that this problem is occurring while ANY TIF file (no matter of it's origin or size) is added to the monitored folder, whether local or on a network. I also tried this from a home Mac computer and get the same result.
[/quote]

Re: BatchPhoto crashes when TIF files are added

by Cosmin » Mon Mar 21, 2016 4:18 pm

Hello,

We have released the version with the fix (4.1.1) and you can download it from here:
http://www.batchphoto.com/get

If you are still encountering problems with your TIF files, please send us via email a few samples, to our support at batchphoto dot com address.

Re: BatchPhoto crashes when TIF files are added

by Gregg » Wed Mar 16, 2016 11:29 pm

BatchPhoto still crashes when I try to add TIF files. I've loaded the Beta version fix or at least tried to and also updated the BatchPhoto program. The program works well with my JPG native files but unfortunately I have many TIF photos.
Please help me.
Gregg

Re: BatchPhoto crashes when TIF files are added

by Cosmin » Sat Feb 13, 2016 3:53 pm

Hi Gregg,

We have fixed this problem and we will release a public update in a few days. Meanwhile you can download a beta version that contains this fix from:

http://www.batchphoto.com/download/bp-411beta.exe (Win)
http://www.batchphoto.com/download/bp-411beta.dmg (Mac)

Please let me know if you install the beta version if it solves your problem.

Re: BatchPhoto crashes when TIF files are added

by Gregg » Fri Feb 05, 2016 12:53 am

BatchPhoto,
I am experiencing similiar BatchPhoto crashing when I try to load TIF photos.
I have a Mac OS X 10.10.5
My program is BatchPhoto Pro.
thanks
Gregg

Re: BatchPhoto crashes when TIF files are added

by Cosmin » Thu Jan 28, 2016 3:35 pm

Hello,

We have identified and resolved the problem you reported. Thank you again for your feedback!

We will create a custom setup for you in a few days, hopefully tomorrow, that will include this bug fix. Please let me know if you are experiencing other issues.

Re: BatchPhoto crashes when TIF files are added

by Cosmin » Tue Jan 26, 2016 3:40 pm

Thank you for the sample image. We will investigate this problem further and let you know what we find out.

Re: BatchPhoto crashes when TIF files are added

by mitree » Mon Jan 25, 2016 4:29 pm

Thanks for the response. Image has been emailed as requested. Please note that this problem is occurring while ANY TIF file (no matter of it's origin or size) is added to the monitored folder, whether local or on a network. I also tried this from a home Mac computer and get the same result.

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